FAQ - Wasteaz

What are your office hours?

Our office is open
Monday-Friday from 8:00 AM to 2:00 PM

How do I set up service?

Services are arranged over the phone. If you'd like to get started, Please give our office a call at (520) 568-4760.

Can I put my trash service on hold?

We do offer “on-hold” services. Contact Customer Service to set that up.

How can I make adjustments to my service?

For any changes , please give our office a call. We can help update account information, increase or decrease service, etc.

What time do I need to have my can out?

Cans should be put out by 6:00 AM or preferably the night before.

What if I have extra bags for pick-up?

Any extra trash is $7 per pickup. If extra trash is reoccurring, we recommend calling our office to increase service. We can get you additional carts at a discounted rate

When is my pick-up day?

Contact our office for your area's route day.

How do I report a missed pick-up?

If you have been accidentally missed, please contact our office within 24 hours.

When is my bill due?

Payments are due on the 1st of each month. Late fees of $5 are applied on the 10th if a payment has not been received by then.

What are my payment options?

You can pay your bill over the phone, through the mail, or online. We accept cash, check, money orders, Visa, Master Card, or Discover. To pay online, please visit our HOME PAGE.

Where do I mail my payments?

Mail your payment to:

Waste Removal & Recycling LLC

PO Box 386

Coolidge, AZ 85128

How can I sign up for autopay or paperless billing?

You can sign up for autopay or make any changes to your billing by visiting the payments button in the top right of this page or by giving our office a call.

SERVICE DAY TIPS

To avoid being missed:
- Pay your trash bill on time or make payment arrangements before it is delinquent.
- Bag & tie your garbage. It will keep debris from falling out and it will keep your can clean.
- Have your trash container out to the street with the arrows pointing towards the street the night before your scheduled pick up day.
- The container is considered full at the rim of the container. The lid needs to be closed.
- Nonconforming waste is not allowed in the can.
- Leave a 6 foot clearance around the container. The grippers on the truck can damage something in the way of grabbing the can.
- Make sure the can is upright and ready for pickup even during and after bad weather. The driver is not responsible to pick up cans and fallen debris.
- If the road is flooded and we are not able to go down your road, we will try again later on down the work week. You may need to wait until your following pick up day when it dries up.
- No trash service on Thanksgiving Day, Christmas Day, and New Year's Day. We will put a note on your billing card if your pick up day changes.

FREQUENTLY ASKED QUESTIONS

GENERAL:

ROUTE DAY INFORMATION:

BILLING:

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SERVICE DAY TIPS